Check out the latest citrix support tools page for updated info: Citrix Support provides many support tools to help in the troubleshooting of an environment that contains almost all the Citrix product. All support tools are available from the following location: Citrix Knowledge Center - TOOLS
Legacy tools:
Citrix Support have been developing tools to help troubleshooting your Citrix environments for many years now. Below you will find the full list of tools available from Citrix Support along with links to useful resources.
Hi All,
Today I was given a task to get a list of all connected users to terminal servers. So, I thought I would share the process to list terminal server/citrix ica users and kill the required sessions when needed.
List ICA/RDP Sessions:
If we want to get a list of all ICA and RDP sessions list we can
Connect to the server and use the command, query session.
Use any tool to get the list of sessions.
XenApp administrators often encounter a situation which requires to take the XenApp Server “offline” to be troubleshooted. By “offline”, it means the server should not take any more new sessions while keep the existing session untouched.
Usually the administrator will use either the script or AMC to disable the logon of the server so no more sessions can be launched against that server. But disable logon also disable the capability of the remote login to the server to troubleshoot even using RDP protocol.
What and why Citrix? Citrix is a serverbased computing package that incorporates a proprietary network protocol that separates an application’s logic from its user interface allowing clients to run “thin.” Thin clients have little or no secondary storage and are used only as clients depending on the server for software, processing and secondary storage. The proprietary network protocol that allows users to use Citrix technology is the Independent Computing Architecture (ICA).
Prerequisites Explained:
We all know the prerequisites for installing Citrix Xenapp(any version). But if anyone asks us WHY they are considered as prerequisites, why they are important to Citrix? Most of us dont have answer(including me). Hence I am going to explain some of the important prerequisites here:
If we are talking about prerequisites only 3 major roles comes into picture as stated below:
Terminal Services(Remote Desktop Services). Web Server(IIS). Application Server.
Prerequisites for installing Citrix Xenapp 5.0
You will be installing the following XenApp 5 software components:
License Server License Management Console XenApp 5.0 for Windows Server 2008 (32-bit) Access Management Console XenApp Advanced Configuration Data Store Database Web Interface Many of the required Server 2008 Roles and Features are the same for the various XenApp software components. To summarize the Checklist document, you will need the following Roles installed:
Application Server (Add Required Features) Terminal Services Web Server (IIS) The following Role Services need to be installed:
_In general below mentioned are the prerequisites and a brief explanation is given in the below article: .net 3.5 application server role remote desktop services role Web server(IIS along with selected roles) microsoft windows installer group policy management console microsoft visual C++ binaries
System Requirements for XenApp 6 for Windows Server 2008 R2
System requirements for XenApp features and related technologies are described in their respective System Requirements documentation; that includes plug-ins and agents, Web Interface, Single Sign-on, Service Monitoring, EdgeSight, SmartAuditor, Application Session Recording, Provisioning Services, and Power and Capacity Management.
Click Here to download the upgrade utility.
XenApp 6.5 does not provide a binary upgrade path from XenApp 6.0. For some environments, the ability to create a new virtual machine image or clean installation XenApp 6.5 servers might not be possible.
The script performs what normally would be a long process of manually uninstalling XenApp 6.0 components in a select order, then installing XenApp 6.5. The following steps are performed:
System Requirements for XenApp 6.5
System requirements for the XenApp server role and the Citrix AppCenter are described below. System requirements for other XenApp features, components, and related technologies are described in their respective system requirements documentation; that includes receivers, plug-ins and agents, Web Interface, Single Sign-on, Service Monitoring, EdgeSight, SmartAuditor, Application Session Recording, Provisioning Services, and Power and Capacity Management.
To ensure the availability of XenApp 6.5 features and correct operation:
On-demand application delivery with Citrix XenApp How application virtualization and session virtualization work
Citrix XenApp is an on-demand application delivery solution that comprises application virtualization and session virtualization technologies.
Understanding application virtualization Citrix application virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. As a modern application delivery solution, XenApp virtualizes applications via integrated application streaming and isolation technology. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute.
